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KAI's medical communications / drug information team responds to medical inquiries received from consumers, health professionals, and sales persons. Information specialists:
- Receive, track, and respond to medical information inquiries
- Conduct literature reviews to respond to medical information inquiries
- Prepare standard responses to frequently asked questions
- Identify and triage other types of calls
KAI’s medical communications projects are supported by Smart Desk©™ - a Call Center System that incorporates the best features of call center/help desk software into a specialized system that provides standardized medical communication and drug information. The system also allows for tracking of other types of calls such as product complaints.
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