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KAI's medical communications / drug information team responds to medical inquiries
received from consumers, health professionals, and sales persons. Information specialists:
- Receive, track, and respond to medical information inquiries
- Conduct literature reviews to respond to medical information
inquiries
- Prepare standard responses to frequently asked questions
- Identify and triage other types of calls
KAI’s medical communications projects are supported by Smart Desk©™
- a Call Center System that incorporates the best features of call center/help desk
software into a specialized system that provides standardized medical communication
and drug information. The system also allows for tracking of other types of calls
such as product complaints.
Fact Sheet
Medical Communications
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